FAQs
Shipping & Delivery
Q: How fast will I receive my order?
A: We ship all U.S. & Canada orders via DHL/UPS Express. Once dispatched, you can expect delivery in 3–5 business days.
Q: Is shipping really free?
A: Yes! We offer free DHL/UPS Express shipping for all U.S. & Canada customers, with no additional charges.
Q: Do you ship internationally?
A: At present, we primarily ship to the United States & Canada. For international orders, please contact care@noggahsunglasses.com.
Q: Will I have to pay customs or taxes on delivery?
A: No, our prices are all-inclusive for U.S. & Canada customers. You won’t be charged extra duties or taxes.
Returns & Refunds
Q: What is your return policy?
A: We offer 14-day hassle-free returns. Items must be unused, unworn, and returned with all original packaging.
Q: How do I start a return?
A: Email care@noggahsunglasses.com with your order number and reason for return. Our team will guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs to our India facility.
Q: How long do refunds take?
A: Refunds are processed within 7–10 business days after we inspect the returned sunglasses.
Product & Quality
Q: Are Noggah lenses really made of glass?
A: Yes. We use tempered glass lenses for unmatched scratch resistance and optical clarity.
Q: Are your sunglasses polarized?
A: Our current collections are non-polarized, but they provide UV400 protection to block harmful UVA and UVB rays.
Q: Are your sunglasses durable?
A: Yes! Our tempered glass lenses are designed to resist scratches, and our frames are built for daily use while staying lightweight.
Q: Do you offer prescription lenses?
A: We do not provide prescription lenses as off now, but most of our frames can be adapted by local opticians.
Warranty & Defects
Q: What is covered under your 12-month warranty?
A: Our 12-month limited warranty covers manufacturing defects such as faulty hinges or frame misalignment.
Q: What is not covered?
A: Scratches, accidental damage, and general wear and tear are not covered by our warranty.
Q: How do I claim warranty service?
A: If you notice a defect, email care@noggahsunglasses.com with photos within 48 hours of delivery for evaluation.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay and Amazon Pay and all major credit and debit cards.
Q: Can I change or cancel my order?
A: Yes, you can modify or cancel your order within 12 hours of placing it by contacting us via email.
Q: How do I track my order?
A: A tracking link will be emailed to you as soon as your order is shipped.
Having Trouble With Your Payment?
If your card payment isn’t going through, here’s what you can do:
Enable International & Online Transactions
Please ensure your card is allowed for international and online payments (check with your bank if unsure).
Double-Check OTP / 3D Secure
Sometimes payments fail due to incorrect OTP or security verification. Re-enter carefully.
Try a Different Card / Payment Method
You can also try Apple Pay, Google Pay, PayPal, Amazon Pay, or any major debit/credit card.
Contact Your Bank If It Still Fails
Your bank may have blocked the transaction for security. Just call or email them to allow the charge.
📩Still need help? Reach us anytime at care@noggahsunglasses.com or chat.